ADFC Finance offers Gold Loans, Personal Loans, MSME/Business Loans, and other credit facilities as approved by the Board from time to time.

Eligibility is determined based on: Age and identity criteria Valid KYC documents Repayment capacity Credit history (where applicable) Internal credit and risk assessment policy

Proof of Identity (Aadhaar / PAN / Passport / Voter ID) Proof of Address Income proof (if applicable) Passport-size photographs Any additional documents as per loan product

Loan applications can be submitted: At ADFC Finance branches Through authorized representatives Via digital platforms (if applicable)

The loan amount is assessed based on: Value of collateral (if any) Applicant’s income and repayment ability Internal credit appraisal norms

Interest rates are determined as per the Board-approved Interest Rate Policy, considering: Cost of funds Credit risk Loan tenure Product type

Yes. All applicable processing fees, service charges, and other costs are clearly disclosed in the sanction letter and loan agreement.

Yes. For NBFC-MFI loans, no pre-payment penalty is charged, as per RBI guidelines.

Loan disbursement is made through: Bank transfer Cheque Approved digital modes

Penal charges may be applicable for delays No penal interest is compounded Delays may impact the borrower’s credit score

Yes. A signed copy of the loan agreement and sanction letter is provided to every borrower.

Borrowers can contact the Grievance Redressal Officer whose details are provided below. FAIR PRACTICES CODE (FPC) (Board Approved) ADFC FINANCE (IRIS COMMERCIAL PRIVATE LIMITED) 1. Objective This Fair Practices Code (FPC) ensures transparency, fairness, and ethical conduct in all lending activities, in line with Reserve Bank of India (RBI) guidelines. 2. Loan Application Procedures Loan application forms provide all necessary information affecting borrower interests Details of interest rates, fees, charges, repayment terms, and penal charges are disclosed upfront All loan applications are duly acknowledged 3. Loan Appraisal & Sanction Loan appraisal is carried out as per documented internal credit policies Sanction letters clearly specify: Loan amount Interest rate Tenure Repayment schedule Fees and applicable charges 4. Interest Rate Policy Interest rates are Board-approved and risk-based Rates vary depending on borrower profile, product type, tenure, and cost of funds Method of interest calculation is communicated transparently 5. Penal Charges Penal charges are levied only for non-compliance with loan terms Penal charges are reasonable, transparent, and non-discriminatory Penal interest is not compounded 6. Pre-Payment & Foreclosure Borrowers may pre-pay or foreclose loans as per policy No pre-payment penalty is charged for NBFC-MFI loans, in compliance with RBI norms 7. Loan Disbursement Disbursement is made only after completion of documentation Borrowers receive a copy of the executed loan agreement 8. Recovery Practices Recovery is conducted with dignity and respect No harassment, coercion, or abusive language is permitted Recovery agents strictly follow RBI-mandated conduct guidelines 9. Grievance Redressal Mechanism ADFC Finance has a structured grievance redressal mechanism for customer complaints. Grievance Redressal Officer (GRO): Name: Mr. Pankaj Tanaji Thorat Designation: Grievance Redressal Officer Customers may submit complaints through branch offices or official communication channels. Complaints will be addressed within stipulated timelines as per RBI norms. If the grievance is not resolved satisfactorily, the customer may escalate the matter to the Reserve Bank of India (RBI) as per applicable guidelines. 10. Display & Disclosure This Fair Practices Code is: Displayed at all branches Published on the official website Loan terms are communicated in simple and understandable language 11. Review of FPC The Board periodically reviews this Fair Practices Code and updates it in line with regulatory requirements.